9777 bd's Privacy Policy

This Privacy Policy ("Policy") applies to the 9777 bd platform and all services under it. It explains what types of personal information we collect, how that information is used, who it may be shared with, and what rights you have over your information.

By using any 9777 bd service, you are considered to have accepted the terms of this Policy. For details on the general terms of using our service, please read our Terms and Conditions. This Policy may be updated at any time; a notice will be posted on the platform if changes are made.

2.1 Information You Provide Directly

Information you provide yourself during account registration, deposit or withdrawal requests, and when contacting support is collected:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket or Upay account details (for transaction purposes)
• Records of conversations with the support team

2.2 Automatically Collected Information

When you use the 9777 bd website or mobile app, certain information is collected automatically through technical means:

• IP address and device identification information
• Browser type, operating system, and language settings
• Information collected through cookies and similar tracking technologies
• Platform access times, session duration, and pages visited
• Game history and betting activity logs

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may receive limited information about you from trusted third-party service providers. This information is used solely for security and compliance purposes.

Collected information is used for the following specific purposes:

• Account management: To complete the registration process, verify logins, and keep accounts secure.
• Transaction processing: To complete deposits and withdrawals and to maintain transaction records.
• Customer support: To properly resolve your complaints or questions.
• Security and fraud prevention: To detect unauthorised account use and financial fraud.
• Service improvement: To analyse user experience and improve the platform.
• Age verification: To confirm that the service is only being used by individuals aged 21 and above.
• Relevant communications: To send notifications about bonuses or promotions, if you have given your consent.

4.1 Service Provider Partners

9777 bd works with certain trusted third-party organisations to operate the service, such as payment processing, technical support, and security verification. These organisations receive only the information necessary for their specific task and are required to follow our privacy guidelines.

4.2 Legal Obligations

Under applicable Bangladesh law, court orders, or lawful requests from government authorities, we may be legally required to provide necessary information. In such cases, we will provide only the information legally required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, in all circumstances, the new management authority will be required to comply with the terms of this Privacy Policy.

The 9777 bd website uses cookies and similar technologies. Cookies are small data files stored in your browser. They come in three types:

• Essential cookies: For maintaining login sessions and ensuring security. The platform cannot function properly without these.
• Functional cookies: For remembering your preferences and language settings, which makes the experience smoother on future visits.
• Analytical cookies: For understanding user behaviour and helping to improve the quality of the service. These collect information anonymously.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using certain services.

9777 bd retains your information only for as long as necessary. Generally:

• Active account information is retained for the duration of the account.
• Legal and financial records are retained for a set period even after an account is closed.
• Security logs are kept for a defined period and then securely deleted.
• Information that is no longer needed is regularly destroyed using secure methods.

9777 bd uses industry-standard technologies and practices to keep your personal information secure:

• SSL encryption: All information transmitted through the website and app is encrypted using SSL technology.
• Access controls: Only authorised staff can access specific information, and every access is logged.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• OTP verification: OTP-based two-step verification is used when important changes are made to an account.
• Data backup: Secure backup systems are maintained for data protection and recovery.

While we are committed to ensuring the highest level of protection, no data transmission over the internet is entirely risk-free. You should also use a strong password and keep your account information private.

As a 9777 bd user, you have the following rights over your own information:

• Right to know: You can request to know what information we hold about you and how it is being used.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to deletion: You can request deletion of information that is not subject to a legal obligation to retain.
• Right to object to processing: You can object to your information being used for a specific purpose.
• Opt out of notifications: You can remove yourself from promotional communications at any time.

To exercise these rights, contact the support team. 9777 bd provides support in Bengali and English via live chat and email 24 hours a day, 7 days a week. For more information on responsible gaming and staying in control of your account, visit our Responsible Gaming page.

9777 bd's services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has registered, that account will be closed immediately and the associated information deleted. If you believe a minor you know is using this platform, please let us know.

9777 bd may update this Privacy Policy at any time when deemed necessary. If any significant changes are made, a notice will be posted on the platform or sent to the registered email address. Continued use of the platform after an update will be considered acceptance of the revised policy.

For answers to more general questions about using the service, see our FAQ section, which contains answers to common queries.

If you have any questions, concerns, or information-related requests about this Privacy Policy, please contact our customer support team:

• Live Chat: Via the chat icon at the bottom right of the website (24/7)
• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week — in Bengali and English